Toolbox
Our clients agree our training sticks – clients from more than 10 years ago tell us they used our tools as they left the classroom and are still walking our walk and talking our talk!
We work on the basis that great coaches make themselves redundent, so whilst we are always happy to come back and train in new concepts, we actively encourage you to share the models with your teams, to steal our models with pride and spread the word.
Our mission is not to build a training empire! It is to change the world one cup of tea at a time!
Articles
A thoughtfully assembled selection of white papers and articles, covering topics from nurturing rising talent to refining the expertise of seasoned leaders.
Videos
A collection of videos offering practical insights on executive leadership, team dynamics, and talent development, featuring The Tea Break Coach.
Latest Articles & Videos
A surprising metaphor — the “long pole” — offers new managers a simple way to understand what lifts a team up and what limits performance. This Tea Break Coach video explains why it works.
Discover the “3 & 2” framework — three core skills and two behaviours that neuroscience shows are enough for first-time managers to succeed. This Tea Break Coach episode explains how the model powers our Brix6 training stack and how we teach the full programme virtually in under six hours.
Learn how the Skill : Will model helps managers decide when to coach, when to teach, and when to manage. This simple framework from 100 Brix shows how skill, motivation, mindset and confidence shape performance — and why great leaders adapt their approach to get the best from every person.
Skill is the ability to do the job well; will is the motivation and mindset that drive you to keep improving. When both work together, learning feels natural, progress feels good, and success becomes part of your everyday routine — one tea break at a time.
Discover how small shifts in everyday conversations can unlock deeper learning. This post explores the “Learn Well – Teas and C’s of Learning That Sticks” model and shows how pausing, asking better questions, and avoiding the “I’ll fix it” trap creates real Top Right learning moments that build confidence, capability and independent thinking.
When you’re delegated a task using the DELEGATE model, delegation becomes more than just handing over work—it becomes clear, supportive, and empowering. In this guest blog, 17-year-old work experience student Belle Burgess shares how leadership expert Dulcie Swanston used her own DELEGATE model to guide a real project. The result? A first-hand look at how effective delegation can build confidence, creativity, and results.
Feedback is one of the greatest gifts we can receive—but it often feels risky to give. In this Tea Break Training session, Dulcie shares how a simple piece of advice about timing reshaped her approach, why feedback is a true sign of care, and a practical tip on delegation. Plus, hear about her exciting new book for first-time managers.
Looking for better coaching questions? From tackling imposter syndrome to unlocking fresh thinking, these tried-and-tested prompts help you coach others—and yourself—more effectively.
This video explores how re-recording my book It’s Not Bloody Rocket Science uncovered a set of coaching questions I’d forgotten I’d created — and why it’s worth revisiting your own learning materials.
I delayed recording my audiobook, telling myself I was “too busy.” The truth? I was afraid. Leadership growth often starts here—facing resistance, leaning into discomfort, and discovering the breakthrough on the other side.
Recording my audiobook taught me more than I expected—not about audio, but about growth. In this post, I share the biggest lessons and one powerful Top Right Question.
Years of research reveal the secret to effective performance isn’t complicated—just three simple manager habits: clear goals, timely feedback, and strengths-based work.
Too much on your plate? This video shows you how to ditch the overwhelm and power through your priorities with confidence.
Imposter thinking—aka “it”—isn’t a hidden truth; it’s just your brain conserving energy while you grow. Explore the five flavours of “it” and learn how to name it, laugh at it, and move past it with neuroscience-based insights.
5 reasons why successful people often feel like they’re failing—even when they’re not...
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