Videos
Featuring videos by Dulcie Swanston. Dive into practical advice for executive and senior leadership teams, effective team building, and talent development, from emerging to established professionals.
Our content, rooted in neuroscience, offers bite-sized training sessions and tips to support these areas. Join us for actionable insights and strategies for leadership excellence.
Sometimes the kindest conversations are the ones everyone else is avoiding. Meet the Challenging Supporter, one of the eight hats great mentors wear.
Some of the most powerful mentoring happens outside the room. Meet the Well-Connected Sponsor, one of the eight hats great mentors wear.
Great mentors know when to give advice and when to create space for someone to think. Meet the Confidence-Building Coach, one of the eight hats great mentors wear.
Sometimes people don’t need another question – they need a firm foundation to build on. Explore one of the eight hats great mentors wear.
Great mentors don’t have one favourite mentoring style. They listen, notice what’s needed and choose the right ‘hat’ for the conversation.
Great mentors don’t rely on one approach. Using the idea of different ‘hats’, we explore why effective mentoring means recognising what someone needs in the moment and adapting how you show up.
A short series exploring the seven foundations that sit at the heart of how we think, work and perform more effectively.
Discover a simple breathing technique that can help you centre yourself, focus your thinking and show up more effectively in virtual meetings.
Ever noticed how a tiny comment or unexpected change can completely throw your day? That’s not you being dramatic — that’s your brain trying to keep you safe. The SCARF model helps explain why this happens and how you can respond with more calm, confidence and resilience.
When certainty is threatened, your brain prioritises survival over thinking. That’s why small disruptions can feel disproportionately stressful — and why pausing to reset matters more than pushing through.
Feedback only works when it’s safe enough to be heard. This short video introduces the SAFE approach — a simple way to help feedback land without triggering defensiveness, so it can be understood, reflected on, and used constructively.
Good intentions don’t automatically lead to results. This post explores why follow-through matters more than motivation and shares simple steps to help you turn goals into action in the year ahead.
In this Christmas Tea Break Coach, we explore the 2% Club — the rare leadership sweet spot where trust and challenge meet. Why only a few lead naturally, and how the rest of us can practise our way there.
In this Tea Break Coach, we take a practical look at SMART goals and why they still matter. Backed by research, this video shows how clear objectives drive real performance for managers and teams.
A surprising metaphor — the “long pole” — offers new managers a simple way to understand what lifts a team up and what limits performance. This Tea Break Coach video explains why it works.
Discover the “3 & 2” framework — three core skills and two behaviours that neuroscience shows are enough for first-time managers to succeed. This Tea Break Coach episode explains how the model powers our Brix6 training stack and how we teach the full programme virtually in under six hours.
Skill is the ability to do the job well; will is the motivation and mindset that drive you to keep improving. When both work together, learning feels natural, progress feels good, and success becomes part of your everyday routine — one tea break at a time.
The DELEGATE model is a practical, human-centred approach to delegation that goes far beyond simply assigning tasks. By defining purpose, setting clear expectations, providing support, and encouraging ownership, it helps managers create clarity, build confidence, and deliver better outcomes.
Feedback is one of the greatest gifts we can receive—but it often feels risky to give. In this Tea Break Training session, Dulcie shares how a simple piece of advice about timing reshaped her approach, why feedback is a true sign of care, and a practical tip on delegation. Plus, hear about her exciting new book for first-time managers.
This video explores how re-recording my book It’s Not Bloody Rocket Science uncovered a set of coaching questions I’d forgotten I’d created — and why it’s worth revisiting your own learning materials.
Recording my audiobook taught me more than I expected—not about audio, but about growth. In this post, I share the biggest lessons and one powerful Top Right Question.
Too much on your plate? This video shows you how to ditch the overwhelm and power through your priorities with confidence.
5 reasons why successful people often feel like they’re failing—even when they’re not...
Not all coaching questions are equal. This one made me pause, reflect, and shift my thinking – the very definition of emotionally intelligent coaching.
A short reflection on authenticity, advice from Adam Grant, and why January 6th still matters to a future-focused mind. Watch this 2-minute thought.
How holding a safe, quiet space in coaching sessions activates the brain’s Default Mode Network—unlocking powerful insights, reflection, and real change. It’s not about forcing breakthroughs, but allowing them to emerge.
Faced with a time crunch and too many priorities, I had to choose — swim or get camera-ready? The solution? Lean into it. In this post, I share my all-time favourite problem-solving mantra: “If you can’t hide it, feature it.” Learn how this mindset can help you navigate challenges with ease and authenticity.
The Gets and Feels coaching approach helps clients define what they want to achieve and how they want to feel along the way, creating clarity, balance, and motivation in personal development.
Contracting isn’t just for coaches—it’s a powerful tool for any relationship. Learn how this simple practice can create stronger connections by setting clear expectations and boundaries.
A short, practical video exploring three perspectives to help you lead and engage in courageous conversations with confidence and clarity.
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